Frequently Asked Questions

During Your Swim

 

Can I change at the pool?

Yes, the change rooms and showers are available.

What do I have to do to ensure COVID-19 safety?
Do not attend the pool if you:

  • Are feeling ill and/or have any of the following symptoms: fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache, or sore throat
  • Have travelled outside of Canada within the last 14 days
  • Have been in close contact with a person who has a confirmed or presumptive case of COVID-19
  • Upon entering the facility guest will need to wash and/or disinfect hands and take a shower on the pool deck before going in the water.

Help prevent the spread of COVID-19 by:

  • Coughing or sneezing into your elbow, or covering your mouth and nose with a tissue
  • Refraining from spitting

How old does my child need to be to swim by themselves?
Children under seven (7) years of age must be accompanied into the water and stay within arm’s reach of a responsible person of at least sixteen (16) years of age.

Will there be pool equipment to use, i.e. lifejackets and kickboards?
Pool equipment will not be supplied. Guests can bring their own pool equipment, i.e. kick boards and pool noodles. Snorkels will not be permitted.

Can I watch my child swim from the pool deck?
A limited number of parents/guardians will be able to view from the viewing area (10 in total).

Are the slides open?
The double slide will be open for all swims in the leisure pool. The drop slide will be open when there is leisure swim in the lap pool.

Are washrooms available?
Yes, washrooms are available for users of the facility. Public washrooms for park visitors are located in the north section of the park.

Will I be able to get change for the locker at the facility?
We encourage all patrons to bring 25 cent for the refundable lockers to secure their personal effects. Cell phone/wallet lockers will also be available.

Registration Process

How do I register for swim lessons?

  1. Online at www.richmond.ca/register
  2. By phone Monday – Friday 8:30am – 5:00pm at (604) 276-4300

How do I register if I am a Richmond Fee Subsidy Program (RFSP) user?

Online at www.richmond.ca/register. It will populate as a payment method if there is enough subsidy allocation.

How far in advance can I register for swim lessons?

Registration is ongoing. Please check www.richmond.ca/register for the most up-to-date registration dates and times.

 

Is registration refundable?

  • Yes if notice is given prior to the beginning of the 3rd session of the class. A refund, less the classes already taken will be provided. Refunds are processed by calling the Registration Centre at (604) 276-4300 Monday – Friday 8:30am – 5:00pm.
  • For private lessons: a full refund will be given if notice is given at least 72 hours prior to the class. If less than 72 hours notice is provided, no refund will be provided.

General Swim Lesson Questions

Can I watch my child from the pool deck?

A limited number of parents/caregivers are able to observe from the viewing area.  Proof of vaccination is required for all parents/caregivers that are sitting in the viewing areas.

How is the City of Richmond ensuring a safe environment for all participants?

Classes are conducted as parent participation required classes to reduce the risk of disease transmission through physical distancing. The parent/caregiver is now accountable for ensuring the child is safe in the water, which reduces contact with the instructor.  Swimmers and parents/caregivers should maintain physical distancing (two metres apart), with other swimmers and parents/caregivers in the class.  All preschool levels and Red Cross Swim Kids levels 1-3 require in-water parent/caregiver participation.

What does Parent/Caregiver Participation mean?

Parents/caregivers are required to be in the water and actively working with their child with the support of the instructor who provides direction and feedback. The instructor guides parents/caregivers through the manipulations that children need to improve their skills. All preschool levels and Red Cross Swim Kids levels 1-3 require parent/caregiver participation in the water to ensure a safe environment for everyone involved.

Which swim levels do not require parent/caregiver participation?

Levels Red Cross Swim Kids 4 and higher (including private lessons).

What is the role of the parent/caregiver during lessons?
-To supervise their child.
-Understand that the development of safety and movement skills are only one component
  of a successful swimming program.
-Participate in a safe, enjoyable environment with their child.
-Assist their child’s development of safety and movement skills in the water according to
 their ability.

What is the role of the instructor?
-To teach the parents/caregivers how to effectively hold and support their child.
-Communicate the goal of the progressions being taught to ensure parents/caregivers are
    clear on what is being worked towards.
-Use fun songs, games and activities appropriate for the skill level and age and that will
    help engage the child while practicing skills.
-Provide the opportunity for practice and logical progressions and a comfortable
    environment where swimmers can feel safe.

Are private lessons available?

Yes. Private lessons are available for all levels ages 3+.

Are semi-private lessons available?

Semi-private lessons are available for all levels ages 3+. Students must be in the same or adjacent levels (ex. Red Cross Swim Kids Level 1 and level 2).

How long is each swim lesson?

30-60 minutes, depending on the level.

Can my child pre-register or waitlist for the next level?

Unfortunately, no.  A child can only be registered or waitlisted for the level they are currently eligible for; this is the same for everyone.  On the last day of lessons, children will receive the report card indicating which level to register for next.  This report card can be taken to the front desk to register or registration can be done online or through the Registration Call Centre.  Participants that do not meet the criteria to be registered or waitlisted for specific lesson sets will be removed and notified.  Any corresponding payments will be credited back to your City of Richmond account.

Are clients able to register for overlapping lesson sets?

No, clients are not able to register for lesson sets that overlap reserving their spot in multiple lesson sets that overlap days/weeks.  While the registration system allows clients to be registered in the same level for overlapping lesson sets, clients will be contacted by Aquatics staff and withdrawn from lessons so that they are only taking one lesson at a time.

Will there be lockers available for use?

Yes. Patrons are asked to bring 1 quarter for the refundable lockers to secure personal belongings at Minoru Centre for Active Living.

Please note: lockers are for day use only.

Are there wallet/cellphone lockers available?

Yes, in the change rooms. Users can set their own passcode to lock/unlock the locker and charge their phones.

Users are still encouraged to leave their valuables at home.

Please note: lockers are for day use only.

In Advance of Swim Lessons

How far in advance should I arrive at the pool for my swim lessons?

No more than 10 minutes before the start of your lesson time. You can enter the changerooms 5 minutes before your lesson. All participants are encouraged to arrive with swim attire under their clothes.

Where is check-in for lessons?

Enter Minoru Centre for Active Living on the East side of the building near the track. Let the front desk staff know that you have arrived for lessons and you will be directed to the change room.

Where do I/we meet the instructor?

Once changed for lessons, meet at the pool side of the universal change room just past the lockers at Minoru Centre for Active Living.

All participants are encouraged to arrive with their swim attire under their clothes.

During Swim Lessons

Will there be pool equipment (ex. lifejackets and kickboards) available for use?

Yes. Items will be supplied by the instructor and sanitized after each use.

Are washrooms and change rooms available for use?

Yes, during swim lessons.

After Swim Lessons

Can I change and shower after my swim session?

Yes. Change rooms and showers will be available after swim lessons.

Health & Safety Measures

Are masks required to be worn in facilities?

Yes. To enhance public safety and to reduce the spread of COVID-19, the City of Richmond requires all visitors to wear masks in all city-operated facilities.

Exceptions are permitted for people with sensory, cognitive or physical disabilities; those with chronic health conditions who are unable to wear a face covering; and children age 5 and under.

Programs and physical activities exempt from the mandatory face mask requirement (and considered “mask optional” activities in designated spaces) include:

  • Swimming and aquatic programs

For a list of “Mask Optional Activities”, visit www.richmond.ca/masks.

Who created the new pool guidelines?
Swim safety Covid-19 guidelines have been designed in accordance with provincial and local health authorities, with the ability to adjust as requirements change.

Have the Instructor Lifeguards been trained in new first –aid procedures?
Instructor Lifeguards have been trained in COVID-19 health and safety procedures.

What are all the safety measures for the facility?
Please visit the COVID-19 Guidelines page for additional Minoru Centre for Active Living safety measures.

What do I have to do to ensure COVID-19 safety?

Do not attend a swim session if you:

  • are feeling ill and/or have any of the following symptoms:
    • Fever
    • Chills
    • New or worsening cough
    • Shortness of breath
    • New muscle aches or headache
    • Sore throat
  • have travelled outside of Canada within the last 14 days;
  • have been in close contact with a person who has confirmed or presumptive case of COVID-19.

Upon entering the facility, wash and/or disinfect hands and take a shower on the pool deck before going into the water. 

Help prevent the spread of COVID-19 by:

  • coughing or sneezing into your elbow or covering your mouth and nose with a tissue;
  • refraining from spitting;
  • wearing a mask (see above).