Frequently Asked Questions
How do I register for my swim session?
Registration for swim sessions are done online at richmond.ca/register or through the Registration Call Centre at 604-276-4300.
How far in advance can I register for my swim session?
Swim sessions may be booked one week in advance, prior to the week in which the session occurs.
Can I register right before the swim session starts?
Registration will be available right up to the start of swim session.
How many swim sessions can I book at a time?
Multiple sessions can be booked, but no more than a week in advance.
How long is each swim session?
Each swim session is 75 minutes at Minoru Centre for Active Living. Swim session are available at Watermania.
Why do I have to register for a swim session, I have never had to do this before?
Swim sessions are registered to support group size management for Covid-19 safety. Advanced registration is strongly recommended, drop-in spaces are not guaranteed.
Do I have to register in advance or are drop-ins being accepted?
Advance registration are recommended for all swim sessions. Advanced registration is strongly recommended, drop-in spaces are not guaranteed.
How do I know what space to book?
Minoru Centre for Active Living – Aquatic Centre is open to a maximum of 101 people in the natatorium/swimming pool. Designated spaces are not assigned and users are responsible for physical distancing when on the pool deck.
- Play features will be available during scheduled times.
- Sauna and steam room will remain closed
Is the registration refundable?
If you cancel at least four hours prior to the start your registered swim visit, a full refund will be given. Otherwise, no refund will be provided and the No Show Procedure will apply. For more information, read No Show Procedure.
There are now 2 ways to cancel:
Email: Send an email to firstname.lastname@example.org with your name, phone number and session information (facility, activity, date and time)
Phone: Call the Registration Call Centre (604-276-4300) during business hours or Minoru Centre for Active Living (604-233-6225)
For further guidelines, read Refunds, Withdrawals and Transfer Guidelines
I have a Recreation Access Card (RAC) or am a Richmond Fee Subsidy (RFS) users, how do I register?
RAC and Richmond RFS users, please call the Registration Call Centre at 604-276-4300 Monday through Friday 8:30 – 5:00, to book swim session.
During Your Swim Session
How far in advance should I arrive at the pool for my swim session?
Guests should arrive no more than 10 minutes before your scheduled time.
Will there be signage and directional arrows to guide me through the facility?
Yes there will be signage and directional arrows throughout the facility (not on the pool deck) to ensure everyone maintains physical distancing and to remind everyone of Covid-19 Safety.
Can I change at the pool?
Change rooms and showers will be available for aquatic swims sessions. After the 75 minutes swim session is over, you will have 15 minutes to shower and change. No change rooms will be available for use of the fitness centre sessions at Minoru Centre for Active Living.
What do I have to do to ensure COVID-19 safety?
Do not attend the pool if you:
- Are feeling ill and/or have any of the following symptoms: fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache, or sore throat
- Have travelled outside of Canada within the last 14 days
- Have been in close contact with a person who has a confirmed or presumptive case of COVID-19
- Upon entering the facility guest will need to wash and/or disinfect hands and take a shower on the pool deck before going in the water.
Help prevent the spread of COVID-19 by:
- Coughing or sneezing into your elbow, or covering your mouth and nose with a tissue
- Refraining from spitting
How old does my child need to be to swim by themselves?
Children under seven (7) years of age must be accompanied into the water and stay within arm’s reach of a responsible person of at least sixteen (16) years of age.
Will there be pool equipment to use, i.e. lifejackets and kickboards?
Pool equipment will not be supplied. Guests can bring their own pool equipment, i.e. kick boards and pool noodles. Snorkels will not be permitted.
Can I watch my child swim from the pool deck?
A limited number of parents/guardians will be able to view from the viewing area (10 in total).
Are the slide open?
The double slide will be open for all swims in the leisure pool. The drop slide will be open when there is leisure swim in the lap pool.
Are washrooms available?
Yes, washrooms are available for users of the facility. Public washrooms for park visitors are located in the north section of the park.
After Your Swim Session
Can I stay after my swim session end?
Guests will need to leave right after their swim session ends to allow staff to get prepared for the next session. There will be a maximum of 15 minutes allotted for change time, so plan accordingly.
Can I shower after my swim session?
Yes showers will be available after your swim, but there will be a maximum of 15 minutes allotted for change time, so plan accordingly.
Health and Safety Measures
Who created the new pool guidelines?
Swim safety Covid-19 guidelines have been designed in accordance with provincial and local health authorities, with the ability to adjust as requirements change.
Have the Instructor Lifeguards been trained in new first –aid procedures?
Instructor Lifeguards have been trained in COVID-19 health and safety procedures.
What are all the safety measures for the facility?
Please visit the COVID-19 Guidelines page for additional Minoru Centre for Active Living safety measures.
Other Frequently Asked Questions
Can I use the fitness centre and aquatic centre during my pre-registered swim time or fitness centre time?
At this time your pre-registered session is only for fitness or aquatics due to limited spots available for each session. If you would like to do both, patrons will need to register individually for each activity.
Will I be able to get change for the locker at the facility?
We encourage all patrons to bring 25 cent for the refundable lockers to secure their personal effects. Cell phone/wallet lockers will also be available.